March 26th, 2020
Dear Friends and Customers,With the suspension of public gatherings due to the Covid-19 pandemic we would like to communicate our concerns and considerations to all our clients with active contracts.
Contracts state, deposits are non-refundable and cancellation fee's are set at 50% of the final contract price, however the following actions will take place due to the pandemic:
1. In the event that your function is cancelled due to the covid 19 virus, meaning that your venue has cancelled or restrictions by governing authorities has taken away your ability to do so, we will issue a refund for the full deposited amount the week following the contracted date.
2. If your event was cancelled due to reasons stated above, you will not be subject to the 50% cancellation fee, with the exception of repeat clients where deposits were voided and we had signed contracts only. We would expect those contracts to be deferred to a future date.
3. Should you like to postpone your upcoming function due to concerns and uncertainty, we will make every effort to arrange a new date with you.
4. If canceling your event after a second postponement, a $95 administration fee will apply.
Our business practice has always been about building good relationships with our clients. We believe in the idea of successfully completing the job first then receiving payment from satisfied customers. Therefore, we have always kept deposit amounts to a minimum (approximately 20%). We want to continue to work with our clients as we move forward together through this difficult and uncertain time. Though the financial costs are and will be great we are reminded of what is truly right and valuable.We have been actively supporting and servicing this community for 30 years and will continue to do so in the days to come. Should your event be cancelled we are sincerely saddened at the misfortune of not being able to celebrate with you and will work together to achieve the best outcomes we can.
We wish everyone good health and much peace through the difficult days ahead,
Bill and Della Webster